Question 1

How long will my delivery take?

Accepted Answer

Estimated delivery timelines vary depending on your location.West Malaysia: 3-5 business daysEast Malaysia (Sabah & Sarawak): 5-7 business daysEast Malaysia (Labuan): 10-12 business daysSingapore: 3-4 business daysFor more information, you can refer to our Shipping Policy .

Question 2

Will there be any additional taxes, customs or import charges?

Accepted Answer

Orders may be subject to additional charges such as fuel surcharges, taxes, or import duties, depending on the destination country’s regulations.These charges are determined by local customs authorities and may vary based on the order value, shipment weight, and applicable tax laws. Where applicable, these charges will be calculated and displayed at checkout.

Question 3

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a confirmation email with your tracking number.You can also log into your account at any time to check your order status. Please note that tracking updates may take a few hours to appear after dispatch.

Question 4

How will my order be delivered?

Accepted Answer

Our courier partners may reach out via call or text message to coordinate delivery.They will attempt delivery 2–3 times. To ensure a smooth experience, we recommend keeping your phone accessible and ensuring someone is available to receive the parcel.If delivery is unsuccessful after multiple attempts, the parcel may be returned to us, and re-delivery arrangements (with additional charges) may be required.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we do. We currently ship to Singapore only.Please stay tuned for updates on other countries.

Question 6

What if my order has not arrived?

Accepted Answer

If there has been no delivery update of your order after 7 days, please contact us for further assistance.

Question 7

Can I change my delivery information after placing an order?

Accepted Answer

Yes, you can, as long as the order is not shipped, we can update your delivery information.Please reach out to us via chat or email as soon as possible and we would be happy to assist. Unfortunately, once an order has been shipped, changes can no longer be made.

Question 8

Can I cancel my order?

Accepted Answer

Orders cannot be cancelled once they have been placed.

Question 9

Can I return or exchange my item?

Accepted Answer

We accept returns for exchange only if you have received a defective or incorrect item.All exchanges are subject to stock availability.

Question 10

What are the conditions for an exchange?

Accepted Answer

To be eligible for an exchange:Items must be unworn and unwashedReturn request must be made within 30 days of receiving your orderItems must be returned in their original condition, including all tags, packaging, and documentsFor more information, you may refer to our Return & Refund Policy.

Question 11

Can I exchange items bought on sale or promotion?

Accepted Answer

Items purchased during promotions or marked-down sales are not eligible for exchange, unless the item is defective or incorrect.

Question 12

What happens if my return is lost or damaged?

Accepted Answer

We recommend returning your parcel via a trackable (recorded) delivery service, as we are unable to take responsibility for lost returns.Please ensure items are securely packed. Do not attach labels or tape directly onto the product packaging, as damaged packaging may result in the return being rejected.

Question 13

What if I receive a damaged or faulty item?

Accepted Answer

If your item arrives damaged or faulty, please contact us within 7 days of receiving your order. The item will need to be returned to us for inspection before a resolution is processed.

Country/Region

Country/Region

Frequently Asked Questions