Return & Refund Policy

Return & Refund

Return Policy

We accept returns for exchange only if you have received a defective or incorrect item.

To be eligible for exchange:

• The item must be unwashed and unworn
• The return request must be made within 15 days of receiving your order
• The product must be returned in its original condition, including all tags, documents, wrapping, and packaging.

All exchanges are subject to stock availability.

Please note that items purchased during promotions or marked-down sales are not eligible for size/color exchange or refund, unless due to our error.

We offer free return shipping within Malaysia and Singapore only.

How to Return?

Step 1: To organize a return of an online purchase, please fill in the below form

Step 2: Our agents will reach out to you via email and advise you return details and instruction’s.

Step 3: Upon receiving your return store credit or exchange will be processed.

 For all other countries, customers are responsible for the return shipping costs.

*Rates above are for reference only. Please check with your local courier for the procedures and exact charges.

We recommend if you do return an item to us, do so by recorded delivery. We do not accept responsibility for lost returns.

Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products' packaging as if tampered with in any way, we can no longer accept the return.

Admiral online store is an independent entity and it has its own terms and conditions.

Admiral online store is only able to process returns for items purchased from this website. For any in-store purchases, we are unable to provide returns or refunds. Any items bought in a particular store need to be returned directly to that store.

Refund Policy

If your item arrives damaged or faulty, please contact our Customer Care team within 7 days of receiving your order.

The item must be returned to us for inspection. Refunds will be processed once the returned item has been received and verified.

Please allow 7 – 16 business days for the refund to be processed and reflected in your bank account, depending on your payment provider.