Shipping Policy

1. General Shipping Information

General Shipping Information
All orders are delivered through our designated courier service provider. Please allow 1 – 2 business days for order processing before dispatch.

Estimated Delivery Time & Shipping Rates

Destination	Shipping Rates	Estimated Delivery Time
West Malaysia	From RM8.00 & above. FREE Shipping for orders over RM249.00.	3 – 5 business days
East Malaysia (Sabah & Sarawak)	From RM15.00 & above. FREE Shipping for orders over RM249.00.	5 – 7 business days
East Malaysia (Labuan)	From RM15.00 & above. FREE Shipping for orders over RM249.00.	10 – 12 business days
Singapore	From $8.00 & above. FREE Shipping for orders over $79.00.	3 – 4 business days

*Delivery timelines are estimates and may be affected by shipping carrier, customs clearance, peak sale periods or public holidays.

2. Customs & Import Duties

Customs & Import Duties
Orders may be subject to additional charges such as fuel surcharges, taxes, or import duties, depending on the destination country’s regulations.

These charges are determined by local customs authorities and may vary based on the order value, shipment weight, and applicable tax laws. Where applicable, these charges will be calculated and displayed at checkout.

3. How can I track my order?

Your tracking number will be provided in your delivery confirmation email. You may also log into your account to view tracking details.

Please allow a few hours for tracking updates to appear, as information may not be immediately available after dispatch.

4. How will my order be delivered?

Our courier partners will contact you via call or text message prior to or during delivery.

Each order will be attempted 2-3 times to ensure successful delivery. To avoid delays, please keep an eye out for any communication from the courier.

If delivery attempts are unsuccessful, the parcel may be returned to our warehouse and re-delivery arrangements and costs may be required.

5. What should I do if my order has not arrived?

If there has been no delivery update of your order after 7 days, please contact us for further assistance.

6. Can I change my delivery information?

Yes, you can, as long as the order is not shipped, we can update your delivery information. Please reach out to us via chat or email as soon as possible and we would be happy to assist. Unfortunately, once an order has been shipped, we are unable to modify or cancel.